FAQ
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Everything you need to know about booking,
planning and enjoying your perfect cruise.
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What is included in a cruise package?
Most cruise packages include your accommodation, meals in the main dining venues, onboard entertainment, and access to facilities such as pools, gyms and lounges. Extras like speciality dining, drinks packages, shore excursions, spa treatments, Wi-Fi and gratuities may cost extra depending on the cruise line and fare type.
Can I change my booking?
In many cases, you can request changes to your cruise booking, such as passenger details, cabin type, sailing date or travel extras. However, changes depend on the cruise line’s terms, availability and how close you are to departure. Amendment fees or fare differences may apply, so it is best to contact our cruise experts as soon as possible.
Do I need travel insurance?
Yes, travel insurance is strongly recommended for every cruise holiday. It can help protect you against unexpected situations such as medical emergencies, cancellations, missed departures, lost baggage or itinerary changes. Some cruise lines may also require suitable cruise travel insurance before you travel.
What documents do I need?
You will usually need a valid passport, cruise booking confirmation, boarding pass or e-ticket, travel insurance details and any required visas or entry documents for the destinations on your itinerary. Requirements can vary by cruise line, route and nationality, so always check your documents well before departure..
When should I arrive at the port?
You should arrive at the port within the check-in time provided by your cruise line. Most passengers are given a specific arrival slot before sailing. Arriving early helps with luggage drop-off, security checks and boarding, but you should avoid arriving outside your allocated time unless advised by the cruise line.
Are drinks included in a cruise package?
Basic drinks such as water, tea, coffee and selected juices may be included in some dining areas, depending on the cruise line. Alcoholic drinks, soft drinks, speciality coffees, bottled water and cocktails are usually charged separately unless you have booked a drinks package or an all-inclusive fare.
Can I choose my cabin on a cruise?
Yes, in most cases you can choose your preferred cabin type and location, such as inside, ocean-view, balcony or suite. Cabin availability depends on the ship, sailing date and fare type. Some lower-priced fares may offer a guaranteed cabin, where the cruise line assigns your cabin closer to departure.
Before You Book
Essential things to know before you choose your cruise.
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Onboard Tips
Make the most of your time at sea with our expert tips.
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Support
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